This course is designed to enhance participants’ understanding and skills in effective team working. It covers the fundamentals of team dynamics, communication, collaboration, problem-solving, and conflict resolution. The course is suitable for employees, supervisors, and managers who want to improve their ability to work effectively in teams and contribute to a positive team environment.

Module 1: Introduction to Team Working

– Objectives and Importance

  – Understanding the benefits of effective team working

  – The role of teamwork in achieving organizational goals

– Team Dynamics

  – Overview of team roles and responsibilities

  – Understanding different team structures and types

Module 2: Communication Skills for Team Working

– Effective Communication

  – Principles of effective communication in a team setting

  – Verbal and non-verbal communication skills

– Active Listening

  – Techniques for active listening and ensuring mutual understanding

  – Overcoming barriers to effective communication

– Giving and Receiving Feedback

  – Constructive feedback techniques

  – Handling criticism and using feedback for improvement

Module 3: Building and Developing Teams

– Stages of Team Development

  – Understanding the stages of team development (forming, storming, norming, performing, adjourning)

– Building Trust and Cohesion

  – Strategies for building trust within a team

  – Activities to enhance team cohesion and morale

– Role Allocation

  – Identifying team members’ strengths and assigning appropriate roles

Module 4: Collaboration and Cooperation

– Collaborative Techniques

  – Methods for promoting collaboration and cooperation within a team

  – Importance of shared goals and objectives

– Team Meetings and Decision Making

  – Planning and conducting effective team meetings

  – Collaborative decision-making processes

Module 5: Problem-Solving and Decision-Making

– Problem-Solving Strategies

  – Techniques for identifying and analyzing problems

  – Creative problem-solving methods (brainstorming, mind mapping, etc.)

– Decision-Making Processes

  – Approaches to making effective decisions as a team

  – Consensus-building techniques

Module 6: Conflict Resolution in Teams

– Understanding Conflict

  – Identifying sources of conflict in teams

  – Impact of conflict on team performance

– Conflict Resolution Techniques

  – Strategies for resolving conflicts constructively

  – Negotiation and mediation skills

Module 7: Leadership and Team Roles

– Team Leadership

  – Characteristics of effective team leaders

  – Leadership styles and their impact on team performance

– Team Roles and Responsibilities

  – Understanding Belbin’s team roles

  – Allocating roles based on team members’ strengths and weaknesses

Module 8: Motivating and Engaging Teams

– Motivation Techniques

  – Strategies for motivating team members

  – Recognizing and rewarding team achievements

– Engagement Practices

  – Creating an engaging work environment

  – Encouraging participation and commitment

Module 9: Managing Remote and Diverse Teams

– Remote Team Management

  – Challenges and solutions for managing remote teams

  – Tools and technologies for remote collaboration

– Diversity and Inclusion

  – Importance of diversity in teams

  – Strategies for creating an inclusive team environment

Module 10: Case Studies and Practical Exercises

– Case Studies

  – Analysis of successful and unsuccessful team projects

  – Lessons learned from real-life team scenarios

– Practical Exercises

  – Team-building activities and simulations

  – Role-playing exercises to practice communication, collaboration, and conflict resolution

Assessment and Certification

– Assessment Methods

  – Written examination

  – Practical assessments and scenario-based evaluations

– Certification

  – Upon successful completion, participants will receive a certificate in Team Working from Highfield

Additional Resources

– Reference Materials

  – Access to team working guides, articles, and best practices

– Support and Guidance

  – Contact information for further advice and support on team working

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Course Delivery:

– Duration:2 days (16 hours)

– Format:Classroom-based training with interactive sessions and practical exercises

– Materials Provided:Training manual, handouts, and assessment papers

Target Audience:

– Employees working in team settings

– Supervisors and managers overseeing team projects

– Individuals seeking to enhance their team working skills

By the end of this course, participants will have a thorough understanding of the principles and practices necessary for effective team working, enabling them to contribute positively to their teams and achieve collective goals.