Scottish Training for Alcohol Retailers and Servers (STARS)

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£20.00
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The Scottish Training for Alcohol Retailers and Servers (STARS) course is designed to provide comprehensive training on responsible alcohol retailing and serving practices in Scotland. It covers legal requirements, alcohol-related harm prevention strategies, age verification, refusing service, and handling difficult situations. This course is essential for individuals working in licensed premises to ensure compliance with Scottish licensing laws and promote responsible alcohol consumption.

Module 1: Introduction to Responsible Alcohol Retailing

– Objectives and Importance

  – Understanding the importance of responsible alcohol retailing

  – Overview of the Licensing (Scotland) Act and other relevant legislation

– The Role of the Alcohol Retailer

  – Responsibilities and duties of alcohol retailers and servers

  – Impact of alcohol-related harm on individuals and communities

Module 2: Licensing Laws and Regulations

– Scottish Licensing Laws

  – Overview of the Licensing (Scotland) Act 2005

  – Conditions and requirements for alcohol retailing premises

– Legal Obligations

  – Understanding legal requirements for alcohol sales, including hours of operation and age restrictions

  – Consequences of non-compliance with licensing laws

Module 3: Alcohol and its Effects

– Understanding Alcohol

  – Effects of alcohol on the body and behaviour

  – Standard drink measures and alcohol units

– Alcohol-Related Harm

  – Impact of excessive alcohol consumption on health and wellbeing

  – Social and community consequences of alcohol misuse

Module 4: Responsible Alcohol Retailing Practices

– Age Verification

  – Techniques for checking identification and verifying age

  – Challenge 25 policy and other age verification strategies

– Refusing Service

  – Circumstances under which alcohol service should be refused

  – Techniques for handling refusal of service professionally and respectfully

Module 5: Handling Difficult Situations

– Dealing with Intoxicated Customers

  – Recognising signs of intoxication

  – Techniques for managing intoxicated customers and preventing service

– Conflict Resolution

  – Strategies for de-escalating conflicts in licensed premises

  – Maintaining a safe and welcoming environment for all customers

Module 6: Promoting Responsible Drinking

– Promotional Practices

  – Responsible marketing and promotion of alcohol products

  – Encouraging responsible drinking behaviors among customers

– Support and Assistance

  – Providing information on local support services for alcohol-related issues

  – Referring customers to appropriate support organisations

Module 7: Best Practices and Case Studies

– Best Practice Guidelines

  – Implementing best practices in alcohol retailing and serving

  – Case studies of successful implementation of responsible alcohol policies

– Learning from Incidents

  – Analysis of real-life scenarios and lessons learned

  – Improving practices based on past experiences

Module 8: Assessment and Certification

– Assessment Methods

  – Written examination

  – Practical assessments and role-playing scenarios

– Certification

  – Upon successful completion, participants will receive a Scottish Training for Alcohol Retailers and Servers (STARS) certificate

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