The Highfield Scottish Personal Licence Holders course is designed to provide comprehensive training for individuals seeking to obtain a personal licence in Scotland. This course covers legal responsibilities, licensing laws, alcohol-related harm prevention, and best practices in alcohol retailing. It is essential for anyone wishing to become a designated premises manager (DPM) or assume responsibility for the sale of alcohol in licensed premises in Scotland.
Module 1: Introduction to Personal Licence Holders (PLH)
– Objectives and Importance
– Understanding the role and responsibilities of a Personal Licence Holder
– Overview of the Licensing (Scotland) Act 2005 and other relevant legislation
– Benefits of Holding a Personal Licence
– Advantages for individuals and establishments
– Importance of responsible alcohol retailing practices
Module 2: Licensing Objectives and Legal Framework
– Licensing Objectives
– Understanding the four licensing objectives
– How Personal Licence Holders contribute to achieving these objectives
– Legal Framework
– Detailed overview of the Licensing (Scotland) Act 2005
– Conditions and requirements for obtaining and maintaining a personal licence
Module 3: Roles and Responsibilities of a Personal Licence Holder
– Legal Responsibilities
– Duties and obligations of a Personal Licence Holder
– Understanding the role in ensuring legal compliance and public safety
– Supervision and Training Requirements
– Responsibilities towards staff training and supervision
– Implementing best practice in alcohol retailing and serving
Module 4: Alcohol and its Effects
– Understanding Alcohol
– Effects of alcohol on the body and behaviour
– Standard drink measures and alcohol units
– Alcohol-Related Harm
– Impact of excessive alcohol consumption on health and society
– Strategies for promoting responsible drinking behaviours
Module 5: Licensing Law and Regulations
– Key Provisions of the Licensing (Scotland) Act 2005
– Conditions and restrictions for alcohol sales and consumption
– Hours of operation and permissible activities under a personal licence
– Age Verification and Refusal of Service
– Techniques for age verification and compliance with the Challenge 25 policy
– Circumstances under which alcohol service should be refused
Module 6: Handling Difficult Situations
– Dealing with Intoxicated Customers
– Recognising signs of intoxication and managing customers accordingly
– Strategies for preventing service to intoxicated individuals
– Conflict Resolution
– Techniques for de-escalating conflicts in licensed premises
– Maintaining a safe and welcoming environment for all customers
Module 7: Promoting Responsible Drinking
– Promotional Practices
– Responsible marketing and promotion of alcohol products
– Educating customers on responsible drinking behaviors
– Support and Assistance
– Providing information on local support services for alcohol-related issues
– Referring customers to appropriate support organisations
Module 8: Personal Licence Application Process
– Application Requirements
– Steps involved in applying for a personal licence
– Documentation and information required for the application process
– Conditions and Restrictions
– Understanding the conditions and restrictions placed on personal licences
– Responsibilities for renewal and maintaining compliance
Module 9: Best Practices and Case Studies
– Best Practice Guidelines
– Implementing best practices in alcohol retailing and serving
– Case studies of successful implementation of responsible alcohol policies
– Learning from Incidents
– Analysis of real-life scenarios and lessons learned
– Improving practices based on past experiences
Module 10: Assessment and Certification
– Assessment Methods
– Written examination
– Practical assessments and role-playing scenarios
– Certification
– Upon successful completion, participants will receive a Highfield Scottish Personal Licence Holders certificate
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