The Personal Licence Holders Level 2 course provides comprehensive training for individuals seeking to obtain a personal licence to sell alcohol in England, Wales, and Northern Ireland. Participants will learn about legal responsibilities, licensing laws, alcohol-related harm prevention, and best practices in alcohol retailing. This course is essential for anyone aspiring to become a designated premises supervisor (DPS) or assuming responsibility for the sale of alcohol in licensed premises.
Module 1: Introduction to Personal Licence Holders
– Objectives and Importance
– Understanding the role and responsibilities of a Personal Licence Holder
– Overview of the Licensing Act 2003 and relevant legislation
Module 2: Licensing Objectives and Legal Framework
– Licensing Objectives
– Understanding the four licensing objectives: prevention of crime and disorder, public safety, prevention of public nuisance, protection of children from harm
– How Personal Licence Holders contribute to achieving these objectives
– Legal Framework
– Overview of the Licensing Act 2003 and associated regulations
– Conditions and requirements for obtaining and maintaining a personal licence
Module 3: Roles and Responsibilities of a Personal Licence Holder
– Legal Responsibilities
– Duties and obligations of a Personal Licence Holder
– Ensuring legal compliance and promoting responsible alcohol retailing practices
– Supervision and Staff Training
– Responsibilities towards staff training and supervision
– Implementing best practice in alcohol sales and service
Module 4: Alcohol and its Effects
– Understanding Alcohol
– Effects of alcohol on the body and behavior
– Standard drink measures and alcohol units
– Alcohol-Related Harm Prevention
– Strategies for preventing alcohol-related harm
– Importance of responsible drinking behaviors
Module 5: Licensing Law and Regulations
– Key Provisions of the Licensing Act 2003
– Conditions and restrictions for alcohol sales and consumption
– Hours of operation and permissible activities under a personal licence
– Age Verification and Refusal of Service
– Techniques for age verification and compliance with age-related sales laws
– Circumstances under which alcohol service should be refused
Module 6: Handling Difficult Situations
– Dealing with Intoxicated Customers
– Recognizing signs of intoxication and managing customers accordingly
– Strategies for preventing service to intoxicated individuals
– Conflict Resolution
– Techniques for resolving conflicts in licensed premises
– Maintaining a safe and welcoming environment
Module 7: Promoting Responsible Drinking
– Promotional Practices
– Responsible marketing and promotion of alcohol products
– Educating customers on responsible drinking behaviors
– Support and Assistance
– Providing information on local support services for alcohol-related issues
– Referring customers to appropriate support organizations
Module 8: Personal Licence Application Process
– Application Requirements
– Steps involved in applying for a personal licence
– Documentation and information required for the application process
– Conditions and Restrictions
– Understanding the conditions and restrictions placed on personal licences
– Responsibilities for renewal and compliance with licensing laws
Module 9: Best Practices and Case Studies
– Best Practice Guidelines
– Implementing best practices in alcohol retailing and service
– Case studies demonstrating effective implementation of responsible alcohol policies
– Learning from Incidents
– Analysis of real-life scenarios and lessons learned
– Improving practices based on past experiences
Module 10: Assessment and Certification
– Assessment Methods
– Written examination assessing knowledge of course content
– Practical assessment evaluating application of knowledge in simulated scenarios
– Certification
– Upon successful completion, participants will receive a Level 2 certificate in Personal Licence Holders
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