The Level 2 Understanding Stewarding at Spectator Events course, provided by Highfield, is designed to equip individuals with the knowledge and skills required to effectively steward at various spectator events. This course ensures that participants understand their roles and responsibilities, including how to manage crowds, respond to emergencies, and provide excellent customer service.
Learning Objectives
By the end of this course, participants will:
– Understand the role and responsibilities of a steward at spectator events.
– Be aware of health and safety requirements specific to spectator events.
– Gain skills in crowd management and control.
– Learn effective communication techniques for interacting with the public.
– Know how to respond to emergencies and incidents.
– Understand the importance of providing high-quality customer service.
– Be familiar with relevant legislation and regulations governing spectator events.
Course Modules
1. Introduction to Stewarding
– Role of a steward
– Importance of stewarding at spectator events
2. Health and Safety at Events
– Overview of health and safety legislation
– Identifying potential hazards
– Implementing safety measures
3. Crowd Management
– Principles of crowd management
– Techniques for controlling and directing crowds
– Dealing with difficult situations and conflict resolution
4. Communication Skills
– Effective communication with spectators and colleagues
– Use of communication equipment
– Importance of clear and concise instructions
5. Emergency Procedures
– Responding to emergencies (fire, medical incidents, evacuations)
– Coordinating with emergency services
– First aid basics for stewards
6. Customer Service
– Providing excellent customer service
– Assisting spectators with inquiries and problems
– Enhancing the spectator experience
7. Legislation and Regulations
– Understanding relevant laws and regulations
– Ensuring compliance with licensing and safety requirements
– Data protection and confidentiality
8. Practical Scenarios and Case Studies
– Real-life scenarios for practical application
– Group discussions and problem-solving exercises
Target Audience
This course is suitable for:
– Individuals looking to work as stewards at sporting events, concerts, festivals, and other spectator events
– Existing stewards seeking to enhance their knowledge and skills
– Event organisers and security personnel responsible for crowd management
Conclusion
The Highfield Level 2 Understanding Stewarding at Spectator Events course provides essential training for anyone involved in event stewarding. Through comprehensive modules and practical application, participants will be well-prepared to ensure the safety, security, and satisfaction of spectators at any event.
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