The COVID-19 Secure for Retail course is designed to equip participants with the necessary knowledge and skills to implement and maintain COVID-19 safety measures in retail environments. The training focuses on understanding the virus, preventing transmission, and implementing best practices to create a safe shopping experience for customers and a safe working environment for employees.

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Learning Objectives:

– Understand the characteristics and transmission of COVID-19.

– Implement preventive measures to reduce the spread of COVID-19 in retail settings.

– Identify symptoms and appropriate responses to suspected cases.

– Maintain cleanliness and hygiene practices specific to retail environments.

– Adhere to national and local guidelines and legal requirements related to COVID-19 safety in retail.

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Course Outline:

Module 1: Introduction to COVID-19

– Overview of COVID-19: characteristics, symptoms, and modes of transmission.

– Global impact and public health recommendations.

Module 2: Risk Assessment for Retail Environments

– Conducting COVID-19 risk assessments tailored to retail spaces.

– Identifying high-risk areas and activities within the store.

Module 3: Preventive Measures in Retail Settings

– Implementing physical distancing measures in store layouts and checkout areas.

– Personal hygiene practices: hand hygiene, respiratory etiquette, and use of face coverings.

Module 4: Cleaning and Disinfection Protocols

– Establishing regular cleaning schedules for high-touch surfaces, carts, and baskets.

– Selecting appropriate disinfectants and ensuring proper application methods.

Module 5: Customer Interaction and Management

– Managing customer flow and queue management to ensure physical distancing.

– Providing guidance and assistance to customers on COVID-19 safety measures.

Module 6: Employee Health and Safety

– Implementing health screening and temperature checks for employees.

– Supporting employees with COVID-19 symptoms and managing sick leave policies.

Module 7: Communication and Training

– Communicating COVID-19 safety measures and protocols effectively to customers and employees.

– Providing training on new procedures and guidelines for working safely in retail environments.

Module 8: Compliance with Regulations and Guidance

– Understanding national and local regulations, including COVID-19 workplace safety guidelines for retail.

– Responsibilities of employers and employees in maintaining a COVID-19 secure retail environment.

Module 9: Crisis Management and Response

– Developing and implementing a COVID-19 response plan specific to retail environments.

– Addressing challenges and adapting strategies based on evolving public health guidance.

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Target Audience:

– Retail store managers, supervisors, front-line staff, and health and safety officers responsible for COVID-19 safety measures in retail environments.

– Employees working in retail settings requiring adherence to COVID-19 workplace safety protocols.

– Individuals seeking to enhance their understanding and implementation of COVID-19 safety measures specific to retail environments.

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Conclusion:

The COVID-19 Secure for Retail course equips participants with essential knowledge and practical skills to mitigate the risks associated with COVID-19 transmission in retail settings. By implementing preventive measures, promoting hygiene practices, and adhering to guidelines, participants contribute to creating a safe and enjoyable shopping experience while safeguarding the health and well-being of customers and employees.