The COVID-19 Secure for Hospitality course prepares participants to implement and maintain essential COVID-19 safety measures in hospitality settings. The training focuses on understanding the virus, preventing transmission, and ensuring a safe environment for guests and staff.

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Learning Objectives:

– Understand the characteristics and transmission of COVID-19.

– Implement preventive measures to reduce the spread of COVID-19 in hospitality settings.

– Identify symptoms and appropriate responses to suspected cases.

– Maintain cleanliness and hygiene practices specific to hospitality environments.

– Adhere to national and local guidelines and legal requirements related to COVID-19 safety in hospitality.

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Course Outline:

Module 1: Introduction to COVID-19

– Overview of COVID-19: characteristics, symptoms, and modes of transmission.

– Global impact and public health recommendations.

Module 2: Risk Assessment for Hospitality Environments

– Conducting COVID-19 risk assessments tailored to hospitality settings.

– Identifying high-risk areas and activities within hotels, restaurants, and event venues.

Module 3: Preventive Measures in Hospitality Settings

– Implementing physical distancing measures in dining areas, reception, and common spaces.

– Personal hygiene practices: hand hygiene, respiratory etiquette, and use of face coverings.

Module 4: Cleaning and Disinfection Protocols

– Establishing rigorous cleaning schedules for guest rooms, dining areas, kitchens, and public spaces.

– Selecting appropriate disinfectants and ensuring thorough application methods.

Module 5: Guest Interaction and Management

– Managing guest flow and queue management to ensure physical distancing.

– Providing guidance and assistance to guests on COVID-19 safety measures.

Module 6: Employee Health and Safety

– Implementing health screening and temperature checks for staff and contractors.

– Supporting employees with COVID-19 symptoms and managing sick leave policies.

Module 7: Food Safety and Service Adaptations

– Adapting food service practices to minimize contact and reduce transmission risks.

– Implementing safety measures in food preparation, handling, and service.

Module 8: Communication and Training

– Communicating COVID-19 safety measures and protocols effectively to guests and employees.

– Providing training on new procedures and guidelines for working safely in hospitality environments.

Module 9: Compliance with Regulations and Guidance

– Understanding national and local regulations, including COVID-19 workplace safety guidelines for hospitality.

– Responsibilities of employers and employees in maintaining a COVID-19 secure hospitality environment.

Module 10: Crisis Management and Response

– Developing and implementing a COVID-19 response plan specific to hospitality settings.

– Addressing challenges and adapting strategies based on evolving public health guidance.

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Target Audience:

– Hospitality managers, supervisors, front-line staff, and health and safety officers responsible for COVID-19 safety measures in hotels, restaurants, and event venues.

– Employees working in hospitality settings requiring adherence to COVID-19 workplace safety protocols.

– Individuals seeking to enhance their understanding and implementation of COVID-19 safety measures specific to hospitality environments.

Conclusion:

The COVID-19 Secure for Hospitality course equips participants with essential knowledge and practical skills to mitigate the risks associated with COVID-19 transmission in hospitality settings. By implementing preventive measures, promoting hygiene practices, and adhering to guidelines, participants contribute to creating a safe and enjoyable experience for guests while safeguarding the health and well-being of customers and employees alike.