The Communication Skills course by Highfield is designed to enhance participants’ ability to communicate effectively in professional settings. It focuses on developing verbal and non-verbal communication skills, active listening techniques, and interpersonal communication strategies.

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Learning Objectives:

– Understand the importance of effective communication in achieving organizational goals.

– Develop clear and concise verbal communication skills.

– Enhance non-verbal communication cues and body language.

– Practice active listening techniques to improve understanding and rapport.

– Apply interpersonal communication strategies to build positive relationships.

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Course Outline:

# Module 1: Introduction to Effective Communication

– Importance of communication in professional settings.

– Barriers to effective communication and strategies to overcome them.

# Module 2: Verbal Communication Skills

– Clarity and conciseness in verbal communication.

– Tone, pitch, and pace of speech.

# Module 3: Non-Verbal Communication

– Understanding body language and facial expressions.

– Using gestures and eye contact effectively.

# Module 4: Active Listening

– Techniques for active listening and empathetic communication.

– Clarifying and summarizing to ensure understanding.

# Module 5: Written Communication

– Principles of clear and professional written communication.

– Email etiquette and effective written correspondence.

# Module 6: Interpersonal Communication

– Building rapport and trust in professional relationships.

– Handling difficult conversations and conflict resolution techniques.

# Module 7: Communication in Teams

– Effective communication within teams and across departments.

– Strategies for promoting collaboration and teamwork.

# Module 8: Cultural Sensitivity and Diversity

– Understanding cultural differences in communication.

– Adapting communication styles to diverse audiences.

# Module 9: Presentation Skills

– Planning and structuring effective presentations.

– Techniques for engaging and influencing an audience.

# Module 10: Communication Technology

– Utilizing communication tools and platforms effectively (e.g., video conferencing, collaboration software).

– Ensuring security and professionalism in digital communication.

Target Audience:

– Professionals at all levels seeking to enhance their communication skills.

– Managers, team leaders, and supervisors responsible for team communication and collaboration.

– Individuals looking to improve their interpersonal skills and build effective professional relationships.

Conclusion:

The Communication Skills course equips participants with essential knowledge and practical skills to communicate effectively in various professional contexts. By mastering verbal, non-verbal, and written communication techniques, participants enhance their ability to build relationships, convey information clearly, and collaborate effectively within teams and across organizational boundaries.